Archive for corporate consulting

Feb
03

Super Bowl Trivia!

Posted by: | Comments (0)

In light of Super Bowl XLVI airing this weekend and it being held in my home state of Indiana (at least we have one meaningful game with a Manning this season) – I thought it would be fun to have a little Super Bowl Trivia for all of you football fans!

I found this list on Yahoo and have included a few of my favorites, but you can see the list in its entirety here.

 

Q: Where was the first Super Bowl held?

A: Super Bowl I was held in Memorial Coliseum in Los Angeles on Jan. 15, 1967. The Green Bay Packers beat the Kansas City Chiefs, 35-10.

Q: Which NFL team has played in the most Super Bowls?

A: The Pittsburgh Steelers and Dallas Cowboys have each played in 8 of them. The Steelers have won six of those games (also a Super Bowl record). The Cowboys have a 5-3 record.

Q: Which NFL teams have never played in the Super Bowl?

A: The Cleveland Browns, Detroit Lions, Jacksonville Jaguars, and Houston Texans.

Q: How many Super Bowls have the Patriots been in, including Super Bowl XLVI? How about the Giants?

A: This is New England’s 7th trip to the Super Bowl. It’s New York’s 5th trip.

Q: Super Bowl XLVI is a rematch of Super Bowl XLII between the Patriots and the Giants. Can you name the other Super Bowl rematches (hint: there are four other sets of teams)?

A: The Cowboys and the Steelers collided in Super Bowls X, XIII, and XXX. The Steelers won the first two; Dallas won Super Bowl XXX.

The Cowboys and the Buffalo Bills played in consecutive years in Super Bowls XXVII and XXVIII. Dallas won both games.

The San Francisco 49ers and the Cincinnati Bengals met in Super Bowls XVI and XXIII. The 49ers won both games.

The Miami Dolphins and the Washington Redskins tangled in Super Bowls VII and XVII. They split the series.

 

Good luck to both teams and everyone have a great Super Bowl weekend!

Comments (0)
Jan
31

Bringing Down the Hammer

Posted by: | Comments (0)

My friend was recently promoted from a union position to a supervisor role in a male dominated organization. A majority of the employees he is now directing are males in their late 30’s to mid 50’s and have been with the company 10 plus years. My friend, on the other hand, is in his mid 20’s and only held the union position for approximately 2 years. Since his promotion entails overseeing his peers, his main concern for the past few weeks has been that employees are going to try to take advantage of him. Since he is younger and less experienced, he has been fearful of resentment and resistance from the established workers.

Yesterday I received a phone call from him, in which he shared a disheartening story with me. After he conducted the daily shift meeting in the morning, he kept tabs on his team to ensure that everyone was doing what needed to be done. Unfortunately, two hours after the meeting there were still two employees ‘putzing around’ and not doing what they had been assigned. My friend approached them individually and was very direct in telling them that he knew they were trying to take advantage of him. He also made the bold statement that if they didn’t stop slacking off he was going to dedicate his day to following them around and watching their every move. Now, ‘slacker #1’ seemed to take his threats seriously and got straight to work; ‘slacker #2’ on the other hand… well, he started crying. Apparently he was having a horrible day and his wife is leaving him, unbeknownst to my friend.

At this point in our conversation, my friend became very remorseful and felt he shouldn’t have been so direct. My advice to him was to take a step back in a situation like that and really ask questions before jumping the gun. Although people will be testing him, he can’t just assume that all employees don’t respect him. I feel that it is important to be direct and transparent as a supervisor that has been promoted from within, but it may not be necessary to always bring down the hammer immediately. It is important to make your expectations clear up front and ‘set the bar’ for your team, but it is equally as important to build up a repertoire with them so that they respect instead of fear you.

So some thought questions for you are: How would you have handled the situation? As a new manager, how would you achieve respect and build positive relationships with subordinates who may be resistant?

Comments (0)

The Jan-Feb 2012 edition of the Harvard Business Review contains an article that details how medical schools are setting the precedent for training. We are accustomed to seeing interns in hospitals. It isn’t surprising when a medical student greets you and gathers information to give the first phase of an examination or consultation. Although oftentimes a little nerve-wracking, we can understand the necessity for this stage in their education. There’s simply nothing like learning in the field.

It is in this idea of apprenticeship, HBR explains, that business educators should find inspiration. Business schools’ current methods of preparing students include tactics like using case studies, memorizing interventions, and discussing the history and trends of the business world. As effective as these tools can be, nothing replaces contextual experience. Young business professionals inevitably find themselves thrown into the field and attempting to bridge the “knowing-doing” gap.

By utilizing internships, etc., students can improve their management skills and abilities. I encourage those of you lovely readers with the resources to provide internships or shadowing opportunities to consider mentoring through these methods. As a new intern, I can honestly say that I’m already miles ahead of my classmates. I’ve already learned more than what they may study this entire semester. Moreover, the exposure is simply invaluable.

 

Source:

What Business Schools Can Learn from the Medical Profession” – by: Nitin Nohria

Comments (0)
Jan
27

Changing the Way Americans Shop

Posted by: | Comments (0)

If you’ve been watching any sort of television lately, you may have noticed a funny little commercial full of people screaming in disgust at sales, coupons, and discounts. Now you may be asking yourself, “why would anyone be disgusted by a sale?” and I thought the same thing. But there is more to this commercial than meets the eye.

On February 1, JC Penny will drastically mark down all of their merchandise, permanently, by at least 40%, creating a new “every day low price” (sound familiar?). Additionally the only “sales” that you will see at JC Penny are “monthly value” discounts on select items, and “best price” sales held regularly twice a month. This all sounds very “Wal-Mart” to me…

This big shift in JC Penny’s strategy is the brainchild of their new CEO Ron Johnson, the former Vice President of Retail Operations at Apple. Ron is best known (in my opinion) for pioneering the concept of the Apple Retail Stores and the Genius Bar. Now, who doesn’t love going to the Apple store?

So what does all this mean for us, the consumer? It seems to me, that we can expect to more affordable prices that take the guess work out of wondering if this item is going to go on sale next week or not – and that my friends, is awesome.

I’m the first person to admit that I hate shopping, but what I mean when I say this is that I particularly hate shopping for a sale – trust me you should see my closet. I don’t hate clothes. The grueling task of sifting through racks to find the best deal is not for me and I applaud anyone (my future mother and sister in laws) who has the patience and the drive to do that – but I just can’t.

To all you consumers out there who hate hunting for a sale, rejoice in knowing that you can always expect the same prices at JC Penny. It is suggested that JC Penny’s transformation will change the way Americans shop. If that’s the case, I welcome the new change! I’m personally excited to see how the success (or possible failure) of this plan pans out for JC Penny because it will be really interesting to see what other department stores will do in contrast.

 

Happy Friday!

Comments (0)
Jan
26

2012 Trends in Training

Posted by: | Comments (0)

“As trainers, we sometimes we have to deal with dry materials,” as my Training class professor put it when he asked my class to present on very dated articles.

The article my partner and I were asked to present was published in 1996. The author describes “current” trends in the workforces and makes predictions as to how those trends will impact training over the next 5 years, until 2001 (Thayer, 1996).  What I found interesting is that all the implications noted in the article are still relevant; granted they are relevant to a different extent than Thayer predicted, but none the less still relevant.  As an example, Thayer talks about an increase in the service sector and a consequent shift to people-to-people training needs, but mentions it only as a side note. Today, the service sector is more prominent in our lives than Thayer could have imagined.

Now, service is used as a competitive edge and built into the organization’s business strategy. Since the ‘next best thing’ in technology is obsolete within days and competing on price just isn’t enough anymore, industries are turning to quality of service as a way to compete for customers. The airline industry is a great example of the service sector emphasizing service quality as their competitive advantage.  Southwest, for instance, advertises how much they want to take care of you! Check out this Youtube video to see their unique brand of customer service.

Reading this article and researching the influence the service sector has had on the trainer’s shift towards people-to-people skills over the past ten years, got me thinking about what other business trends are going to impact trainer’s tool kit: Businesses are increasing social media use to reach new customers; the government is offering incentives to increase manufacturing in the US; and the need to bridge the generation gap between Baby Boomers and Millennials in the workplace, just to name a few.

What are your predictions for how business trends will impact the training industry?  How can trainers stay competitive? Please share your thoughts and what’s worked for your training business.

Resources:

Thayer, P.W. (1996). A rapidly changing world: Some implications for training systems in the year 2001 and beyond. In M.A. Quinones & A Ehrenstein (Eds.), Training for a rapidly changing workplace: Applications of psychological research. Washington, DC: American Psychological Association, pp.15-30.

Soat, J. (2010). Seven Questions to Key Social Media Networking Success. Information Weekly. Retrieved on January 26, 2012 from: http://www.informationweek.com/news/internet/social_network/222301011http://www.informationweek.com/news/internet/social_network/222301011

Employment and Training Administration (2012). Government Incentives and  Assistance for Employers. Retrieved on 1/24/2012 from: http:// www.doleta.gov/business/incentives/

Comments (0)

This week’s blog entry is a little introspective as I recently caught an interview on the Fox News Channel with Lauren Berger, the author of a new book called “All Work and No Pay: Finding an Internship, Building Your Resume, Making Connections and Gaining Job Experience” (Ten Speed Press, 2012).  Though I have yet to read the book, I plan to pick it up as I recently started as an intern at Monar Consulting.

But in the news segment, Berger says studies show that students with internship experience on their resumes are landing jobs faster than those without internships and at a higher starting salary. So she maintains that it’s so important to get that practical workplace experience on your resume before you graduate.

Berger says many students view internships as “slave labor,” but she says that’s a mistake. Personally, she’s had a total of 15 internships, which she admits was more than necessary. However, she suggests that students do two internships before they graduate. She says each one will help them decide what they want to do with their lives.

The book takes readers through the entire process: 1) how to find the right internships; 2) deciding on how many internships to apply to; and 3) how to make the most of the situation and use it to leverage a job after graduation.

The book also focuses on time management, since many students have difficulty prioritizing and juggling school work with the responsibilities of an internship.

To further dispel the slave labor stereotype of internships and illustrate how they have value, the author likes to told a story about when she was assigned to make coffee, that famous job of interns, at her first internship. She said she pushed a button and thought the machine was going to blow up, but added she now knows how to make a great cup of coffee.

Comments (0)
Jan
24

The Dreaded Performance Review…

Posted by: | Comments (0)

 

Today I begin the first class of my last semester at TCS (*happy dance*). I’m excited to see how this class plays out because it is based on Performance Management—specifically focusing on performance appraisals, which is a topic I am frequently conflicted about. From personal experiences with performance evaluations, I would guess that a vast majority of organizations don’t properly implement the process.

Even though we will be taught the best practice methods of using appraisals in this class, I believe that there are still factors that cannot be trained and/or controlled for. For example, managers typically get so caught up in daily activities that they rarely, if ever, keep track of each employee’s ongoing performance; therefore, when it comes time for the yearly review they are basing their ratings on the most current behaviors. Furthermore, many organizations tend to tie financial incentives to reviews (i.e. regarding departmental performance for management, individual employee bonuses, etc.) which ultimately increase the chances of ratings being skewed.

Also, relating to frequency of conducting reviews, I feel that many organizations loose the value of feedback by only conducting yearly/bi-yearly/quarterly reviews. Without having a solid knowledge base concerning performance management, I whole-heartedly believe that employees should be given feedback as often as possible. Whether that be through monthly ‘sit-downs’ or more informal talks just to touch base on performance while an individual is in the act of adhering to specific behaviors. Think of it in a more abstract way; when someone is raising a child, they do not punish or reward behavior after a long period of time has passed; rather, they correct or reinforce the child while they are in the act of doing something. The foundations of psychology teach us that immediately reinforcing a behavior will result in higher learning—so I question why organizations don’t follow this principle.

Although this is just a brief recap concerning some of the questions/ideas I have about performance management, I hope this can get you thinking about your organization’s system. As the semester goes on, I hope to gain more insight so that I can offer the most realistic and effective solutions to common issues associated with performance reviews. In the meantime, some questions that you should consider are—How often does your organization conduct reviews? Do the reviews tie into an overall talent management plan for each employee? Are the criteria that the reviews are based on accurately measuring employee performance? What are some factors that could cause biased/skewed ratings?

Comments (0)
Jan
23

Boredom as a Job Hazard

Posted by: | Comments (0)

It can happen to the best of us. You find yourself at work running through tasks and suddenly a feeling of complete boredom creeps up on you. Although common, a study by ABC News has shown that chronic boredom at work can be just as hazardous as continual stress.

Unfortunately, the economy is definitely contributing to the boredom predicament. Since more and more people are forced to take jobs that may not exactly align with their skill set and interests, it is up to the employer to find inventive ways to keep every staff member engaged.

There is a difficult balance that must be upheld in a workplace. A happy medium between being bored and challenged – but not overwhelmed – must be found. “Being chronically bored means being unhappy and stressed,” the article explains. This perpetual disinterest can lead to feeling despondent. At this point an employer needs to intervene in a big way.

I would encourage workplace leadership to consider trying new ways to keep employees engaged at work. The article mentions that this can take the form of constructive breaks. Unfortunately, it’s not always possible to make tasks and duties any less monotonous. But perhaps management can create and facilitate constructive break activities that keep the brain working but allow the feeling of relief. Maybe with frequent and fun outlets, the long-term strain of boredom can be alleviated.

 

Boredom, Constant Cheer, Cynicism, and Other Job Hazards” – ABC News

 

Comments (0)
Jan
20

Dilbert!

Posted by: | Comments (0)

Comments (0)
Jan
18

Book Review: E-Learning by Design

Posted by: | Comments (0)

For my birthday this year I received an online bookstore gift card from my sister, which I used to buy a title to augment my knowledge of instructional design. I was just finishing my certificate in ID at Western Illinois University and was looking for something that covered more practical techniques in e-learning than the more theory-based books that I had read in school.

I had been aware of William Horton since the late ’90s when I purchased his book “Writing Online Documentation” while flirting with the idea of getting into technical writing. (At the time I was working in journalism, and technical writing was hot and appeared to be more lucrative.) Though at the time I opted to go into library science instead, I had observed that over the past decade computer-based training had grown and appeared to displace technical writing to an extent, with many technical writers moving into that emerging field. So on a whim I looked to see if Mr. Horton had done the same, and sure enough, the technical writing guru had since moved into writing books on e-learning.

In fact, he had just published a 2012 edition of his book, E-Learning by Design, first published in 2006. So I ordered it and still had to fork over some of my own money after redeeming the gift card since this relatively specialized small-press book has a cover price of $65. At least its 640 pages give it a little more bang for the buck.

The book did not disappoint, as it’s loaded with practical e-learning activities and strategies. The first chapter even provides an easy-to-follow crash course in the instructional design process, and another focuses on assessment for e-learning. Essentially, the author says that all e-learning activities can be classified as “Absorb,” “Do,” or “Connect” activities, and spends three chapters overviewing each of them with examples. The remaining chapters deal with specific types of activities in these larger classifications, such as games and simulations, social learning and mobile-learning.

In the games and simulations chapter, Horton covers a variety of examples of this type of Do learning activity , such as quiz shows, branching, task simulations, role-playing games and micro worlds. In the social learning chapter, the author discusses where and when to use social learning, the social capabilities of software (such as the need to discuss asynchronously and collaboratively create documents), using proven social activities such as brainstorming and group-critiques and promoting team learning.

The mobile learning chapter discusses topics such as enabling virtual attendance, teaching “outdoor” subjects and making social learning mobile. Among other topics, it also deals with adapting existing learning for mobile learners, using the capabilities of the device, and visual design issues such as designing for easy reading and following established user-interface guidelines.

Lastly, Horton discusses designing for the virtual classroom, covering topics such as online meetings, Webinars, and course design.

This book was exactly what I was looking for in that it was clear and practical without being oversimplified; and the 2012 copyright date assures me that the activities are the latest and greatest. The book is also lavishly illustrated with screen shots of real world e-learning products, making it even more useful and easy-to-understand.

And perhaps what makes the book most valuable is its overriding premise that the success of any of these strategies relies on sound instructional design. Essentially, I agreed with e-learning strategist Marc Rosenberg’s observation in his plug for the book, which he writes “brings together the latest strategies for learning without losing its critical premise–technology enables e-learning, but great design makes it work.”

 

Comments (0)

Stay Connected to Monar